Privacy Policy
At Active Scope, we respect and protect the privacy of our participants, families, carers, and staff. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our services.
We are committed to handling personal information responsibly and in accordance with Australian privacy laws and the National Disability Insurance Scheme (NDIS) requirements.
What Is Personal Information ?
Personal information refers to details that can identify you or relate to you personally
This may include information such as:
- Full name
- Address and contact details
- Date of birth
- Health or disability information
- NDIS plan details
- Emergency contact information
- Service history and support records
Some information may be considered sensitive information, such as health or disability details, and we treat this with extra care.
How We Collect Information
Active Scope may collect personal information in several ways, including :
- When you contact us or enquire about our services
- When you complete forms or service agreements
- During meetings, phone calls, or emails
- Through referrals from families, carers, or support coordinators
- When services are delivered to you
We only collect information that is necessary to provide safe and effective support.
Why We Collect Your Information ?
We collect personal information to:
- Deliver NDIS services and supports
- Understand your individual needs and goals
- Create and manage service agreements
- Communicate with you, your carers, or authorised representatives
- Maintain accurate records of services provided
- Meet legal and regulatory obligations
How We Use Your Information
Active Scope may use your personal information to:
- Provide support services
- Communicate with participants and families
- Coordinate with support coordinators or plan managers
- Maintain service records and documentation
- Improve our services and support quality
When We May Share Your Information
Your personal information may be shared when necessary and only with your consent or where required by law.
- This may include sharing information with:
- Support coordinators
- Plan managers
- Healthcare professionals
- NDIS representatives
- Government or regulatory authorities
We will only share information that is necessary to provide appropriate support.
How We Protect Your Information
Active Scope takes reasonable steps to keep your information safe and secure.
- This includes:
- Secure digital systems and password-protected records
- Restricted access to authorised staff only
- Safe storage of physical documents
- Confidential handling of all participant information
Our team is trained to maintain strict confidentiality at all times.
Accessing or Updating Your Information
You have the right to:
- Request access to your personal information
- Ask for corrections if information is inaccurate
- Update your details when changes occur
If you would like to access or update your information, please contact us and we will assist you.
Privacy Complaints
If you believe your privacy has been breached or you have concerns about how your information is handled, you can contact us directly.
We take privacy concerns seriously and will investigate all complaints promptly.
Updates to This Privacy Policy
Active Scope may update this Privacy Policy from time to time to reflect changes in our services, regulations, or legal requirements.
The latest version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact Active Scope.
Email: support@activescope.com.au
Phone: 0406 366 109
Address: Paralowie, SA, 5108