Incident Management
At Active Scope, the safety and wellbeing of every participant is our highest priority. We follow clear incident management procedures to ensure that any event affecting a participant’s safety, health, or rights is handled quickly, fairly, and responsibly.
Our approach focuses on supporting participants, resolving incidents promptly, and improving the quality of our services.
What Is an Incident ?
An incident is any event or situation that has caused, or could have caused, harm to a participant while receiving support or services.
Examples of incidents may include:
Injury or serious illness
Abuse, neglect, or misconduct
Unauthorised restrictive practices
Medication errors
Unsafe environments or behaviour
Any situation that places a participant at risk
All incidents are taken seriously and handled according to NDIS standards.
Our Commitment to Participant Safety
Active Scope is committed to providing a safe, respectful, and supportive environment for every participant.
We ensure that:
Participants are treated with dignity and respect
All incidents are managed fairly and transparently
Immediate support is provided to anyone affected
Participants and families are informed when necessary
Continuous improvements are made to prevent future incidents
Our goal is to maintain trust, safety, and quality care at all times.
How We Manage Incidents
Active Scope follows a structured process to manage incidents effectively.
1. Identify the Incident
Incidents may be identified by staff, participants, family members, or other individuals involved in the service.
2. Ensure Immediate Safety
Our team takes immediate action to ensure the health, safety, and wellbeing of everyone involved.
3. Record the Incident
All incidents are documented with accurate details while maintaining privacy and confidentiality.
4. Assess and Report
The incident is reviewed to determine:
What happened
The impact on the participant
Whether the incident must be reported to the NDIS Commission
Certain serious incidents must be reported to the NDIS Quality and Safeguards Commission.
5. Investigation and Resolution
Where required, an investigation may be conducted to understand the cause and take appropriate action.
6. Learn and Improve
We review incidents to identify improvements that help prevent similar situations in the future.
Roles and Responsibilities
Everyone involved in our services plays a role in maintaining safety.
Management Responsibilities
Ensure proper incident management procedures are followed
Report serious incidents to the relevant authorities
Conduct investigations when required
Implement improvements and preventive actions
Staff Responsibilities
Report incidents immediately
Provide support to affected participants
Record accurate information about incidents
Follow organisational safety procedures
Reporting an Incident
Participants, families, and staff are encouraged to report any concerns or incidents as soon as possible.
You can report an incident by:
Speaking with our support team
Contacting Active Scope directly
Submitting a report through our communication channels
All reports are treated confidentially and respectfully.
Our Commitment to Continuous Improvement
At Active Scope, incident management is not only about responding to situations — it is also about learning and improving our services.
By reviewing incidents and implementing improvements, we work towards creating safer and better support for every participant we serve.